The Relocation Specialist Service at Allen & Son Moving and Storage provide complete hands-on residential services. Our Specialist will attend to the needs of each resident during all phases of the relocation process. Residents will receive an initial interview introducing the staff and indicate the service we will provide to make a smooth transition for them. During this interview, the Relocation Specialist will complete a survey to ascertain the specific needs and requirements of the resident during this transition period. It is to the resident’s advantage to provide accurate information so the Relocation Specialist can assist in moving with minimum hardship. Any information obtained will be kept confidential. Once the relocation specialist has a clear understanding of the residents needs and preferences, he or she will assure you are given the best possible assistance.
The Relocation Specialist will coordinate with the developing Contractor and the Mover to prepare the Residents for what is expected of them and what will take place during the relocation process. Residents, by nature, do not want to move or disrupt their daily routine. For some Residents, relocating can be challenging and requires a Relocation Specialist to move things along smoothly. The relocation project requires packing seminars for the Residents, where all parties are introduced.
Below are some of the duties of the Relocation Specialist:
Re-visit resident to make sure they are packing to be ready on move date (If they are seniors and mover will be packing, specialist will schedule pack day)
Provide developer(S) with monthly reports on progress and any issues that arise
Review any claims and resolve with responsible parties
Make sure unit is clean and ready for the resident
Schedule to have mover to return household goods
Have resident complete a survey after they have been returned to their unit
Relocation Specialist understands the project MUST stay on schedule
This includes referrals to comparable and suitable replacement homes, the inspection of replacement housing to ensure that it meets established standards, help in preparing claim forms for relocation payments and other assistance to minimize the impact of the move.
The Resident will be contacted prior to start of construction and personally interviewed to determine the resident’s needs and preferences for replacement housing and advisory services. The interviewer will ask questions about the Resident and other household members including questions about health. It is to the Resident’s advantage to provide accurate information so the relocation specialist can assist with minimum hardship. Any information obtained will be kept in confidence.
ADDITIONAL SERVICES INCLUDED
Party & Awards
Final Inspection & Recommendations
Liaison between Resident, Management & Contractor